We do everything online from benefit claims, property bidding, repeat prescriptions, booking travel, banking… the list is endless.
Technology is ok if you know what you’re doing, but for someone like me it’s a nightmare. The stressful part is when I ring an organisation and I’m told by an automated message to go to WWW…. and apply online, that’s when the dreaded fear sets in and my heart sinks because I know it’ll take me hours to complete what should be a 10 minute job, and after a load of effing and jeffing I end up asking my son to do it – he does most of my online stuff if I’m honest.
What happens if you haven’t got a son like mine, a phone, wi-fi, the mental capacity or the patience? Where do these people get help to complete forms that are so long winded and repetitive?
Again, the wealthy and well educated are ok in this digital world we live in, the younger end of the population are too, but for those that don’t meet these criteria are left to struggle.
We need more government intervention to provide adequate support and teaching for those who need it. Easy access “hubs” for help with form filling.
The government chose to go digital, and I get it, it’s progress, after all we are in the 21st century, but they leave it to local charities and community cafes/centres to step in, because they always will.